Connecting members looking for services from a fellow-member.
Member-based organizations have people with a shared passion, a shared interest, or shared goals. Frequently people within these organizations desire to support each other by using services provided by other members within their membership community.
The host organization (ex. a golf club) is simply providing a service that members can use to connect with each other. The club is not endorsing, providing recommendations, or advocating for the member business; they’re simply providing a connection … a connection that is welcomed by both the requesting member and the member that is offering services.
If a member is looking for a service (for example an interior designer), the member would send a text message to the club’s telephone number (the club’s existing landline!) with the message “CONNECTIONS”. The system will respond, automatically and immediately, 24/7/365, with a link to the services directory.
Once they access the link, they can enter “interior designer” (or whatever industry category they’re looking for) in the search field; results are displayed showing the company logo and a picture of the member that represents the company. Searches can also be based on first name, last name, or company name. One-tap options are presented (to call, text, go to their website, go to their social media channels, book appointments, see online reviews, etc.) and they can tap on the desired function to connect.
Here are some of the features and benefits:
We text-enable your EXISTING LANDLINE/PHONE #.
- It’s a familiar number and trusted by your members.
A text message channel for your club.
- It’s becoming an expected communication method for organizations.
- It’s easy, accepted, and has a wide demographic reach.
- Text messages are effective (+99% read within 3 min).
- Text messages don’t require a special app.
- (but they can be used to encourage people to download your app!)
Efficiency through automation.
- Automated replies to keywords/key phrases to answer questions or provide a direct link to online processes or content. This saves time for your staff and for your members.
A turn-key program that is branded for your club: your logo … your image.
- Your organization doesn’t need more complexity (!) and the goal is NOT to add more work to club administration.
- We provide and manage the service for your club.
- We provide onboarding, customized collateral templates, and strategies to provide a complete program that can be up and running in short order.
Enhanced member experience
- A convenient & mobile-centric communications option.
- Additional self-service capabilities to reduce on-hold or email response wait times.
- Member-to-Member Connections Directory … adds value to those requiring services AND those offering services. ”Membership has its benefits.”
- A dynamic directory with one-tap actions to learn about, and connect with, businesses.
A directory of services offered by other members in the organization.
