What is SMS/Pro?
SMS/Pro is a platform that integrates text messaging, automation, and dynamic web applications to enable organizations of all sizes to participate in an increasingly digital world while satisfying the need for increasingly personal interactions.
It's designed to be EASY, CONVENIENT and EFFECTIVE ... both from an administrative and customer experience perspective.
QuickResponse
What Is It?
SMS/Pro QuickResponse delivers a positive customer experience by responding to requests immediately using both direct and automated text messaging. Many people prefer text messaging over voice calls and email and it’s becoming a capability that is expected by your customers.
Automatically respond to customer inquiries anytime, day or night regarding standard questions such as hours of operation, address, and exclusive offers or, when required, respond directly in-person to provide more personalized service.
What does this mean?... one less call for your staff to handle, resulting in less distraction, increased efficiency, and more time for customer service.
... one less customer to put "on hold", resulting in enhanced customer experiences, and higher customer satisfaction.
How Is It Used?
Generate automated responses with one-tap links to specific content or processes related to your organization; examples include:
- Appointments or Resource Bookings
- Menus and Ordering
- Current Promotions
- Event/Venue Check-in
- Mobile-efficient Landing Pages
Try it out now - text: What time does the range close? to 403-770-6222 and receive an automated response.
