SMS/Pro:
An Essential Part of Your Customer Experience Strategy

Engaging your customer through text messaging.

Mobile

Mobile

Today’s consumer is mobile and it’s imperative that you be there too – in a way that’s relevant to them. Smartphones are in the hands of everyone!

Accessible & Easy

Accessible & Easy

Text messaging is a native app on all mobile devices; there is no need to download/install an app (or have it automatically updated forever!).

It Has Impact

It Has Impact

It has an impact because text messages are read and read quickly (99% read rate within 3 minutes and responses within 5 minutes!).

Preferred by Many

Preferred by Many

Many people, for a variety of reasons, prefer messaging over voice calls and email. It’s becoming a capability that is expected by your customers. 

Enhanced Service

Enhanced Service

It extends the customer service quality and capability of your organization. Built-in automation enables your business to respond to customer inquiries anytime, day or night.

Why should I care?

“If you didn't already know, we'll make this loud and clear:
you need a business text messaging service.  
It allows your brand to live at customers' fingertips and deliver experiences that drive satisfaction, loyalty, and revenue.  -- Zingle Blog

Quick & Convenient

Quick & Convenient

Your customers can start, suspend, or even stop a conversation at their convenience, and, more importantly, they can do it at a time that is convenient for them.

Approachable

Approachable
It's approachable and non-threatening and yet still considered personal and it removes barriers. For some, telephone conversations are intimidating.

Effective

Effective
It’s an effective way to capture and authenticate prospects. As soon as a prospect sends a text to your line, you’ve got a valid and authenticated way to reach back to them.

Reduces Risks

Reduces Risks
It reduces risks associated with personal privacy in your business. Staff mobile numbers are not used for customer messaging and message history is centrally maintained.

A Differentiator

A Differentiator
When you can satisfy customer requests more quickly and conveniently, and your competitor does not have the same capability, you gain a competitive advantage.

What is SMS/Pro?

SMS/Pro is a platform that integrates text messaging, automation, and dynamic web applications to enable organizations of all sizes to participate in an increasingly digital world while satisfying the need for increasingly personal interactions. It's designed to be EASY, CONVENIENT and EFFECTIVE ... both from an administrative and customer experience perspective.

QuickResponse

Tools and strategies that enable businesses to provide enhanced customer experience by responding immediately to customer requests using both direct and automated messaging.

DirectUpdate

Tools to proactively deliver timely information to an individual or a specific group of individuals using a personalized text message notification which can also include a link to additional web content.

Showcase

A list or directory of sponsors, businesses, products, or services with graphics and links to online content and other one-tap actionable links including telephone, SMS, email, and social media links.

SMS/Pro Uses msgbox®

Your Business Number

Your Business Number

Text-enable your existing business landline that is already known and trusted by your customers.
Automated Responses

Automated Responses

Define keywords and phrases which automatically trigger a response to messages.
Browser Interface

Browser Interface

Manage messages from a browser interface using any device either desktop or mobile.
1-on-1 Conversations

1-on-1 Conversations

Engage directly and personally with your customers through one-on-one text messaging.
Broadcast Messages

Broadcast Messages

Send a single message simultaneously to multiple people who have subscribed to a list.
Scheduled Messages

Scheduled Messages

Messages, including broadcasts, can be scheduled to be sent at a future date and time.
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How Is SMS/Pro Being Used?

Customer Service

Using SMS technology to respond quickly and automatically any time of day or night to requests for information like hours of operation or directions, a quotation, or even the availability of a product or service can reduce costs and significantly improve customer experience.

Events

Organizers have discovered that using SMS technology can improve the attendee's experience and provide operational efficiency by automating things like the check-in process, providing easy access to information (schedule, results, and sponsors), and gathering feedback.

Trade Shows

Trade shows can be worthwhile but capturing leads is critical. Using SMS technology to automatically direct visitors to videos, documentation or even contests, polls, and games will help increase engagement.

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For over 40 years, Pulse Retail Systems has specialized in high-performance business solutions. We are proudly 100% Canadian and located in Calgary, Alberta.

#20, 12110 40 Street SE
Calgary, AB T2Z 4K6

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